Contact Centre Services

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Contact Centre Services

  • Telecom Support Services
      Level 1 Support Services
    • Functional Usage Support
    • Provisioning / Installation / Configuration
    • Email / Chat / Web support services
      Level 2 Support Services
    • Line fault troubleshooting
    • Line fault repair (Coordination with field service team)
  • Consumer Hardware / Product Support Services
    • Installation / Configuration Support
    • Product Registration / Activation
    • Functional Usage Support Services
    • Troubleshooting
    • Engineer dispatch
    • RMA / Warranty Support
  • IT & Software Support Services
    • Troubleshooting –L1/ L2
    • Functional Usage Support Services – L1
    • Repair / Upgrade Issues
    • Engineer dispatch
    • System & Account Management – L1 / L2
    • Warranty/ Post Warrant/ RMA support
    • AMC/ Cross/ Up selling of warranty and Spares
  • Customer Relationship Management

    HCL Customer Relationship Management (CRM) is an end to end multi-channel integrated business service covering the entire customer life cycle management (including marketing support, sales support & customer service) that optimizes profitability, revenue, cost to serve and customer satisfaction through transformation enabled solution framework.